![]() ![]() Receives emergency and non-emergency calls, including enhanced 9-1-1, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems.Monitors emergency and general support radio frequencies.(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.) It is distinguished from the Sheriff's 9-1-1 Call Taker and other Public Safety classifications which do not dispatch or communicate directly with field units. “They truly are the true first responders.This classification receives emergency and non-emergency requests for a response via radio, telephone, and computer-aided dispatch systems, determines priorities, dispatches law enforcement and other emergency units, and maintains close contact with field units to monitor response progress and any needed support requirements. “They answer the call, they are the voice of hope and the voice of reason on any given person’s worst day of their life,” he said. Russell emphasized the importance of the role Shelby County’s dispatchers play in emergency services. “It was nice to know that my peers thought of me that way, but it also wasn’t just me those two days with those events that happened, they were there as well.” “I definitely was not expecting that whatsoever,” she said. (She) is a true role model and leader on her team.”Ĭain expressed her gratitude for her coworkers’ kind gesture. “Not just from the two major incidents she had, but she’s also one of the employees who comes in, is always cheerful, chipper and happy to do the job. “Katie absolutely deserves that award,” Russell said. So far away from what it seems like the situation is based on distance, but they are right there with them just like they were in the room.”Ĭain’s teammates and coworkers recently honored her outstanding work as a dispatcher and recognized her as Shelby County 911’s 2023 Telecommunicator of the Year. It’s just unbelievable what they are able to accomplish. “We have resuscitated people by giving CPR instructions and counting through the reps with people over the phone through CPR. “We have absolutely delivered babies over the phone,” he said. Russell echoed Cain’s thoughts on the work dispatchers do. “A lot of people don’t understand what you have to hear.” “People don’t realize when you’re talking to the people that are calling in on 9-1-1- just hearing their voices of them screaming for help, that their loved one isn’t breathing anymore, and you are having to walk them through CPR or you have a little kid that’s choking,” she said. “I did whatever I thought was necessary at that moment.”Ĭain shared some of the difficulties that her coworkers and herself face as dispatchers while taking these calls. “It’s hard to train for either one of those calls because you never know what you are going to do in the moment,” Cain said. ![]() Paramedic Amanda Daniels survived and was able to recover from her injuries. Two crew members were declared dead on the scene with the third rushed off to the hospital. “I had a deputy on scene of the landing zone, and then all of a sudden he just calls out to send everybody you have-that LifeSaver just crashed,” Cain said. ![]()
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